If you wish to return the product, please refer to our Shipping & Returns Policy

Returns: Shipping/Delivery Errors, Missing Items, Damage Due to Shipping/Delivery

We take great pride in our quality and preparation for the shipping process. In the event, your tree or products are damaged during transit or you feel that quality is an issue, please contact us within 5 days of arrival at support@primebonsai.com We will be happy to assist and guide you through our simple claim process. Our support team will respond to your request within 1-2 business days and offer a resolution or request additional information. You could also give us a call at +1 (607) 389-9368.

For All Other Refund Requests

We will gladly replace the product or refund the purchase price on claims made within 30 days of your receipt. If there is a problem with your order, email us at support@primebonsai.com. We will respond to your request within 1-2 business days and offer a resolution or request additional information. You can also give us a call at +1 (607) 389-9368.

Need help?

Contact us at support@primebonsai.com for questions related to refunds and returns.