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SHIPPING
We currently ship to the 48 contiguous U.S. states and the District of Columbia.
We offer the following shipping options:
- Free Shipping on orders $75 and above
- Orders under $75 ship for only $9.99
- Deliveries to West Coast addresses (West of the Rocky Mountains) will arrive in 4-7 business days.
- Orders sent to the rest of the country will arrive in 1-5 business days.
Will the weather affect the shipment of my order?
We ship year-round. When temperatures are below freezing, we use heat packs to ensure the tropical product arrives safely. In rare instances of extreme cold, we may advise that some shipments be delayed or shipped by Federal Express Saver, instead of our usual FedEx Ground shipping service. This is necessary for some sensitive plant material. In these rare instances, we will contact you directly to make arrangements.
TAXES
All of our product prices are tax included. Shipping fees are also tax included. We don’t ask for additional taxes in all states.
RETURNS
For Shipping/Delivery Errors, Missing Items, Damage Due to Shipping/Delivery
We take great pride in our quality and preparation for the shipping process. In the event, your tree or products are damaged during transit or you feel that quality is an issue, please contact us within 5 days of arrival at support@primebonsai.com We will be happy to assist and guide you through our simple claim process. Our support team will respond to your request within 1-2 business days and offer a resolution or request additional information. You could also give us a call at +1 (607) 389-9368.
For All Other Return Requests
We will gladly replace the product or refund the purchase price on claims made within 30 days of your receipt. If there is a problem with your order, email us at support@primebonsai.com. We will respond to your request within 1-2 business days and offer a resolution or request additional information. You can also give us a call at +1 (607) 389-9368.